Privacy Policy
Last updated:
Who we are
This website is operated by Shanghai Mars Industrial Co., Ltd. (“we”, “us”), Shanghai, China. Contact: [email protected].
What we collect
When you submit an inquiry we collect the details you enter (name, email, company, phone/WhatsApp, country, product interest, quantity and message), the page you submitted from, the time of submission, your approximate country as reported by our hosting provider and a one-way hash of your IP address used for spam prevention.
Why we use it
We use inquiry data only to respond to your request, prepare quotations and manage our business relationship with you. The legal basis is your consent and our legitimate interest in answering business inquiries.
Cookies and analytics
The public website does not use advertising or tracking cookies and does not load third-party analytics scripts. A strictly necessary session cookie is used only in the password-protected administration area.
Sharing
We do not sell or rent personal data. Data is processed by our hosting provider (Cloudflare) to operate the website and store inquiries, and by logistics partners only when needed to fulfil an order.
Retention
Inquiries are kept for up to 36 months after our last contact, unless a longer period is required for contracts or legal obligations.
Your rights
You may request access to, correction of or deletion of your personal data, or withdraw consent, at any time by emailing [email protected].
Security
Data is transmitted over HTTPS and stored in access-controlled systems. Access to inquiries is restricted to authorised staff.